Provide perfect order tracking for a web shop
Give each customer a web page about his order, with e-mail notification.
You are the owner of a web shop selling organic food products. Organic food is sensitive to all kinds of transport issues because it contains few preservatives. The transportation chain is really important, and just-in-time takes on a whole new meaning. To deliver the food to my customers, you use small delivery companies or specialised couriers. To make sure that everything goes smoothly and to keep your customer happy, you also use VisibleLogistics.
When a customer orders something on your website, you create the equivalent order in VisibleLogistics. If the customer is not already in the contacts list, you add him, which automatically sends him an invitation to use VisibleLogistics. He or she will be notified when the order is ready, when the transporter has picked it up, and what the estimated time of delivery is.
The transporter can use order status updates to communicate with you and your customers. For instance, the transporter can notify both you and your customer that the delivery address is incomplete. This informs the customer immediately, and saves you having to contact them yourself.
Provide perfect order tracking for a web shop